Returns & Exchanges

We want you to love your skin, which is why Facetheory offers a 365-day satisfaction guarantee on all products. If a formula isn't right for your complexion, you can return it for a full refund or exchange within one year of purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Securely package your products in their original box or any sturdy mailing container, ensuring the items are protected for transit.

• 3.
  Ship It Back

  Download and print your pre-paid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 5-10 business days.